End-to-End Travel Marketplace

Business Scenario

The client runs a travel tech company in Iceland which is founded by some seasoned travellers. Their mission is to bring travellers and locals together in order to help them in having the best experience through advice and recommendation from similar people.

The Challenge

The client wants to address the issue about the pain involved in finding good local advice from people they can trust and have similar tastes and interests.

Solution Highlights

  • Travel Marketplace:
    • Create own pre-build tours or packages based on supplier’s inventory
    • Build custom tours based on requests from customers or agencies
    • Car-rental engine to have travel experience by self-driving car
  • Customer Interface:
    • Search, browse, view and create custom tour packages
    • Booking tour packing by online payment
    • Customer can view trips history logs
    • View & download invoices
    • Personalized reminder alerts (SMS/Email)
    • Supplier Interface:
    • Manage hotels, apartments, car rentals, excursions, and activity tours
    • Manage inventory & availability calendar
    • 1-to-1 message center between supplier and customer
    • Read/respond on customer feedback

Benefits

  • Increased international travelers booking
  • A faster and more comfortable experience for travelers to book tour packages
  • Customer satisfaction increased due to digital transformation
  • Increased sales enquiry from mobile devices